Ethana Online, an Australian company, has made the recent announcement that live support chat software could save companies money over time when utilized correctly. The money saved on this online tool comes in the form of shaved expenses in the area of customer support and communications. Rather than training additional employees or outsourcing to third parties, chat support software provides the ability for companies to keep communication internal and inexpensive.
The company has made it clear that businesses across the world can spend hundreds of thousands of dollars each year on communication methods such as call centers and large scale online communication efforts. The use of live chat support software can cut back on a variety of expenses that come along with this kind of outreach. Ethana Online suggests that those who are interested in learning more about the live chat option can check the company website.
When small to midsized businesses visit the site, they will also gain insight into ways that this live chat support software can benefit their company. One form of this support seems to come in the ability for company management to better monitor employee productivity through recorded file logs. Each conversation that takes place between a customer and an employee can be recorded for later use. Ethana Online makes it clear that this can assist with building a better understanding of what it is the consumers are looking for, which can be more efficient than customer reviews and feedback alone.
Chat software also opens doors for customers to access sales representatives quickly and easily as they would in a physical store setting. This is another way that Ethana Online believes the live chat support feature can save money, by bringing in additional customers without overspending on marketing budgets. It also saves when it comes time to perform marketing and research of consumer opinions on current products and services.
Statistics have shown that over time the online chat features of websites have increased in usage among online visitors, and can increase sales and conversion rates from visitors to buyers in a way that can lend a competitive edge to a company. Ethana Online promotes live chat support software as a method to build loyalty among customers by creating trust through one-on-one conversations. This has been proven to be a more effective method of communication than e-mail or telephone alone.
There are many brands and varieties of support software available, which allows customization among businesses. Some companies may choose to use chat support that launches as soon as a customer enters the website, while others can give the customer the choice to select the chat option as an application on the side of the screen. Ethana Online encourages companies to research competitors in their market and determine which method of chat is being utilized most actively to bring their customers a unique alternative.
Those who have questions or concerns regarding this press release or for more information on Ethana Online and live support chat software can use the contact information below or simply click here for more details.
CONTACT DETAILS:
Company Name: Ethana Online
Contact Name: Jorge Barba
E-mail Address: jorgeb@businessmines.com
United States Phone Number: (415) 528-7818
Australia Phone Number: 03-8658-8803
Mailing Address: 19 Duntroon Drive, Wantirna, Victoria 3152, Australia
